Why do companies choose Microsoft 365 for Jira?

Companies choose Microsoft 365 for Jira to connect Jira workflows with the Microsoft 365 tools their employees already use. As a result, teams can reduce manual work, make Jira processes more accessible, and keep communication connected to work items and requests. Reported customer outcomes include: Around 60% faster response times in complex projects, improving from eight hours to three hours. 30-40% faster processing of service requests such as access and onboarding requests. An estimated 25% productivity increase for support teams . Increased workloads handled without additional headcount through automation and streamlined workflows. Mobile access for frontline staff to submit and track requests through Microsoft Teams instead of legacy forms. These figures are customer-specific results and should not be presented as guaranteed outcomes for every organization.

Collaboration with structure

Microsoft 365
for Jira

Why Microsoft 365 for Jira?

One app for team-centric work: Connect Outlook, Microsoft Teams, and To Do with Jira to seamlessly work with the tools you need. Collaborate with all your colleagues and effortlessly get your tasks done.

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Strong connection

Make your processes seamless with one full-scale integration to connect your daily tools.

Quick communication

Improve communication with the whole team through cross-tool conversations in real time.

Clear documentation

Link discussions clearly in the issue to find them later and understand decisions retrospectively.

Explore the integration

Microsoft 365 for Jira is an Atlassian Marketplace app by yasoon that connects Jira and Jira Service Management with Microsoft Teams, Outlook, Calendar, Meetings, and Microsoft To Do. Experience seamless collaboration across your favourite tools.

Features in Microsoft 365

Work with Jira boards in a Microsoft Teams tab

Give non-Jira users access to Jira boards.

Microsoft Teams channel with an embedded Jira board tab, allowing team members to view and manage their Jira Kanban board directly in Teams. Jira issues are displayed as interactive cards organized by workflow status, providing visibility into ongoing work without leaving Microsoft Teams.

JSM customer portal in Microsoft Teams

Let internal customers create support tickets in Microsoft Teams.

Microsoft Teams Jira integration: Microsoft Teams with an embedded Jira Service Management customer portal, allowing employees to submit IT support requests without leaving Teams. The portal displays common request types such as IT help, new account requests, system problem reporting, and hardware issues through a familiar self-service interface.

Create Jira issues from Outlook emails

Take over email attachments and text formatting.

Jira for Outlook add-in with the "Create Issue" dialog open in Outlook. An email, including a PDF attachment, is prefilled into a new Jira issue with project, issue type, summary, attachment, due date, and description fields, allowing users to create a Jira issue directly from an email.

Sync your Jira issues in Microsoft To Do

Get an overview of your daily tasks right in your Microsoft To Do list.

Jira Software Kanban board alongside Microsoft To Do, showing Jira issues synchronized as personal tasks. Users can manage Jira work in Microsoft To Do while keeping task completion and status aligned across both applications.

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Which teams benefit from the integration?

Microsoft 365 for Jira is designed for organizations that manage and plan work in Jira but communicate through Microsoft 365. It is particularly useful when technical teams, business departments, and service customers need to collaborate across different tools.

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IT service management and support teams

Make the JSM customer portal available in Teams, create requests from Teams messages or Outlook emails, and keep customer and internal conversations connected to the relevant request.

Software development and DevOps teams

Connect Teams discussions with epics and work items, share sprint or release updates, coordinate incidents, and schedule project meetings without separating communication from delivery work.

Cross-functional teams and stakeholders

Let Jira users and Microsoft 365 users collaborate around the same work item. Stakeholders can receive relevant information in Teams or Outlook, while delivery teams retain Jira workflows, ownership, and reporting.

Jira, meet Microsoft 365

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One app for team-centric work

This short video showcases the main features of Microsoft 365 for Jira. Connect Outlook, Microsoft Teams, and To Do with Jira to seamlessly work with the tools you need. Collaborate with all your colleagues and effortlessly get your tasks done.

Companies choose Microsoft 365 for Jira to connect Jira workflows with the Microsoft 365 tools their employees already use. As a result, teams can reduce manual work, make Jira processes more accessible, and keep communication connected to work items and requests. Reported customer outcomes include:

Around 60% faster response times in complex projects, improving from eight hours to three hours.
30-40% faster processing of service requests such as access and onboarding requests.
An estimated 25% productivity increase for support teams.
Increased workloads handled without additional headcount through automation and streamlined workflows.
Mobile access for frontline staff to submit and track requests through Microsoft Teams instead of legacy forms.

These figures are customer-specific results and should not be presented as guaranteed outcomes for every organization.

Atlassian’s native Teams capabilities are usually sufficient when users mainly need Jira notifications, link previews, basic work item actions in Teams. Microsoft 365 for Jira is designed for organizations where Microsoft is the main collaboration layer and conversations should remain connected to Jira work items or JSM requests throughout the process.

It keeps communication, context, updates, and follow-ups accessible from the structured Jira record. In addition, teams can use configurable Presets, Adaptive Cards, automations, and comprehensive Microsoft Teams and Outlook features. Therefore, it is better suited to broader, repeatable collaboration workflows across Microsoft 365 and Jira.

To see the difference in practice, watch this comparison demo by Alex Ortiz from Apetech, showing both apps side by side.

Yes. Users can create Jira work items from Teams chats or channel messages, link messages to existing work items, and add Jira comments directly from Teams. However, the work item creation dialog supports only a limited selection of Jira fields and custom fields.

Learn about creating Jira work items in Teams

Yes. Employees can use the Jira Service Management portal in Teams to submit requests, review their status, and communicate with service teams without paid Jira product access. However, they still need access as JSM customers, which can be created automatically when they first use the portal, depending on the admin configuration.

Learn about the JSM portal in Microsoft Teams

Install Microsoft 365 for Jira from the Atlassian Marketplace and enable required Microsoft features in Jira. Setup normally involves both Jira and Microsoft administrators. Jira administrators install and configure the app, while Microsoft administrators or Teams administrators approve the required permissions and deploy the relevant Teams or Outlook components. For JSM use cases, you can also install the Teams portal app in Microsoft Teams if employees should access a Jira Service Management portal in Teams.

View the setup guide

Data security is a core priority for yasoon. Therefore, yasoon is ISO 27001 certified and SOC 2 compliant. In addition, data storage is minimized by retaining identifiers instead of sensitive content. Data is encrypted, and regular penetration testing helps maintain a strong level of security.

Detailed security information and reports are available in the Security Documentation and yasoon Trust Center, where customers can also request the SOC 2 report.

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Microsoft 365 for Jira is what you waited for? Get in touch and learn more about its features and benefits.

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Security and Privacy

yasoon is Platinum Marketplace Partner, certified for ISO 27001, SOC 2 Type 2, and Atlassian Cloud Fortified. We navigate you through our security and privacy policies, and provide you with the necessary legal documentation you may require.

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Some of our customers

More than 12,000 customers worldwide use Microsoft 365 for Jira to link their Microsoft and Atlassian worlds, making digital work processes easier, more productive and more transparent.