Microsoft 365 for Jira

Yes. Users can create Jira work items directly from Outlook emails, including the email text, formatting, attachments, and supported Jira fields. In addition, they can add an email to an existing work item, create a Jira comment, or search for related Jira work without leaving Outlook.

Learn about creating Jira work items from Outlook emails

Yes. Users can share either one email or the complete Outlook conversation with a Jira work item. When the full conversation is selected, future replies are also connected, while drafts and deleted emails are excluded. As a result, Jira users can follow the ongoing conversation from the related emails panel without manually copying every reply.

Learn about sharing Outlook email conversations with Jira

Yes. The Jira integration with Outlook Email lets users view related emails, start new Outlook conversations, and reply from the relevant Jira work item. As a result, communication stays connected to the work and accessible to team members with the required permissions. Users must be signed in with Microsoft 365, and email sharing must be enabled.

Learn about working with Outlook emails in Jira

Yes. Customers can access a Jira Service Management portal in Outlook to submit and track requests without leaving their inbox. However, administrators need to configure the customer portal app before it can be added to Outlook.

The right intake channel depends on your service management workflow and the communication tools employees already use. We generally recommend the Microsoft Teams JSM integration when Teams is the organization’s primary communication hub. However, some companies prefer Outlook or email as the main intake channel.

In addition, agents can create JSM requests from customer emails. If required, Jira creates a free JSM customer account for the sender.

Jira’s built-in email channel converts messages sent to a configured email address into work items, requests, or comments. In contrast, Microsoft 365 for Jira lets users work from their existing Outlook inbox and decide which emails or conversations should be connected to Jira. Users can link an entire email thread, including future replies, to the relevant work item, making communication transparent and accessible from Jira.

In addition, Presets, templates, and automation help standardize email workflows and reduce repetitive steps. Users can also select attachments and Jira fields, find existing work items, and access related emails from Outlook and Jira. Therefore, the integration supports active email collaboration rather than only processing incoming messages.

Install Microsoft 365 for Jira from the Atlassian Marketplace and activate the email feature in Jira. Next, configure the Jira connection and deploy the Outlook add-in to the required users. Finally, a Microsoft administrator may need to approve the requested Microsoft 365 permissions according to the organization’s tenant policies.

View the Outlook integration setup guide

Data security is a core priority for yasoon. Therefore, yasoon is ISO 27001 certified and SOC 2 compliant. In addition, data storage is minimized by retaining identifiers instead of sensitive content. Data is encrypted, and regular penetration testing helps maintain a strong level of security.

Detailed security information and reports are available in the Security Documentation and yasoon Trust Center, where customers can also request the SOC 2 report.