Microsoft 365 for Jira

Yes. Users can create Jira work items from Teams chats or channel messages, link messages to existing work items, and add Jira comments directly from Teams. However, the work item creation dialog supports only a limited selection of Jira fields and custom fields.

Learn about creating Jira work items in Teams

Yes. Users can link a Teams chat or channel conversation to a Jira work item so that the complete thread is accessible from Jira. In addition, individual Teams messages can be converted into Jira comments when only a specific decision or update should be recorded.

Yes. Employees can use the Jira Service Management portal in Teams to submit requests, review their status, and communicate with service teams without paid Jira product access. However, they still need access as JSM customers, which can be created automatically when they first use the portal, depending on the admin configuration.

Learn about the JSM portal in Microsoft Teams

Companies choose Microsoft 365 for Jira to connect Jira workflows with the Microsoft 365 tools their employees already use. As a result, teams can reduce manual work, make Jira processes more accessible, and keep communication connected to work items and requests. Reported customer outcomes include:

• Around 60% faster response times in complex projects, improving from eight hours to three hours.
• 30-40% faster processing of service requests such as access and onboarding requests.
• An estimated 25% productivity increase for support teams.
• Increased workloads handled without additional headcount through automation and streamlined workflows.
• Mobile access for frontline staff to submit and track requests through Microsoft Teams instead of legacy forms.

These figures are customer-specific results and should not be presented as guaranteed outcomes for every organization.

Install Microsoft 365 for Jira from the Atlassian Marketplace and enable the Teams feature in Jira. Next, deploy the free Smart Connect app in Microsoft Teams to create, find, and update Jira work items from Teams. For JSM use cases, you can also install the Teams portal app in Microsoft Teams if employees should access a Jira Service Management portal in Teams.

View the setup guide

Atlassian’s native Teams capabilities are usually sufficient when users mainly need Jira notifications, link previews, basic work item actions in Teams. Microsoft 365 for Jira is designed for organizations where Teams is the main collaboration layer and conversations should remain connected to Jira work items or JSM requests throughout the process.

It keeps communication, context, updates, and follow-ups accessible from the structured Jira record. In addition, teams can use configurable Presets, Adaptive Cards, automations, and Outlook features. Therefore, it is better suited to broader, repeatable collaboration workflows across Microsoft 365 and Jira.

To see the difference in practice, watch this comparison demo by Alex Ortiz from Apetech, showing both apps side by side.

Data security is a core priority for yasoon. Therefore, yasoon is ISO 27001 certified and SOC 2 compliant. In addition, data storage is minimized by retaining identifiers instead of sensitive content. Data is encrypted, and regular penetration testing helps maintain a strong level of security.

Detailed security information and reports are available in the Security Documentation and yasoon Trust Center, where customers can also request the SOC 2 report.