Microsoft Teams for Jira & JSM Teamwork unchained

Is Microsoft Teams your communication hub? Enrich your teamwork with the collaborative power of Microsoft Teams in Jira and Jira Service Management.

Enjoy real-time collaboration and IT support across tools!

Try it for free!

Features

Conversational ticketing with Microsoft Teams

Let customers create support tickets from Microsoft Teams. The support team sees the requests right in Jira Service Management and can chat with the user within the Jira issue – based on MS Teams chat.

Chat with your team in Jira

Get the conversation started, without leaving Jira: Post a message in a Microsoft Teams chat or channel. All replies instantly appear in both Teams and Jira. Everyone can stay in their preferred tool.

Discuss issues or tickets in Microsoft Teams

Add a Jira issue to a Microsoft Teams channel to triage and discuss tickets together. Team members can join the conversation, even if they don’t use Jira or JSM. Keep your team going!

Join the conversation in Jira or Microsoft Teams

Join the conversation without leaving your Jira issue. However, if required, easily jump to Microsoft Teams with just one click.

Real-time collaboration across tools

The Jira issue and the Microsoft Teams conversation are linked. You can now see all replies from Teams in Jira, and the other way around. Thus, every discussion is based on one single source of truth.

Link to a Jira issue

You can link any Microsoft Teams channel conversation to your Jira issue – even if the conversation already exists. This way you´ll have all information right where you need it – now or later.

Create a new Jira issue

Your team lets you know that they are working a new topic? Simply create a new Jira issue based on the Microsoft Teams conversation and stay on top of your current and future tasks.

Search for and share Jira issues

Search for and share Jira issues in a preferred Microsoft Teams channel and start a conversation about it. All replies in Microsoft Teams will automatically be displayed in Jira.

Access Jira issue information in Microsoft Teams

By posting a Jira issue in your Microsoft Teams channel, you have all the important information at hand – and can easily jump to Jira, if needed.

Add a Jira issue comment

There is a major status update? Add this Microsoft Teams message to your Jira comments. We recommend using Jira comments for bigger status updates, new specifications, or any other major information.

Linked Jira issue comment

By adding a Microsoft Teams message as a Jira issue comment, you´ll have this information right there in Jira – of course.

Shared Microsoft Teams chat access in Jira

When you create a new Teams chat from Jira, share it with and even allow users with issue access to join the chat. (Jira Cloud only)

Benefits

Strong connection

Some members of your team use Jira or Jira Service Management, while others swear by Microsoft Teams? Our app lets your team communicate seamlessly – especially helpful for IT support.

Quick coordination

Enjoy cross-tool conversations and conversational ticketing in real-time. Team members can participate live, speeding up the coordination process.

Clear documentation

Discussions are always clearly linked to the Jira / Jira Service Management issue, helping you find them later and understand decisions retrospectively.

Videos

You’re not sure yet if our app is the perfect fit for you? Have a look on one of our videos and get to know our app in more detail!

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On point: Our co-founder Andreas shows you the quick-wins of our new Microsoft Teams for Jira and JSM app.

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In this short demo, Co-Founder Tobias shows you how to use Microsoft Teams with Jira Service Management.

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Get ready for a new style of teamwork. Enrich your work with the collaborative power of Microsoft Teams in Jira!

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Deep dive: Got a minute more? Our in-depth demo gets into all the details of Microsoft Teams for Jira.

I can assure it will be a winner! It will become as indispensable as its sister Outlook Email for Jira, and I would say even more. It’s changing the focus from mail to chat, a must when you need fast interaction with users.

Angel Lampreave via Twitter

ELIX Polymers

TOP rating for this app. This is a must if you are using Jira and Microsoft Teams. We have a lot of Teams users that are not on Jira and this allows us to share Jira issues with these users and have a two way conversations in either Jira or Teams.

Arthur Mack

Review from Atlassian Marketplace

The app made our support so much easier. We can now discuss questions from our customers directly in Microsoft Teams – a lot quicker. Still like, that everything is documented in Jira, no information gets lost. Definitely a buy!

A whole new level of integration. Thumbs up!

Nico Ronner

Review from Atlassian Marketplace

Awesome app. We created an internal enterprise service portal and integrated all the service desks via the app into the sidebar of Microsoft Teams. Our users love it! The functionality to share issues/requests to teams also speeds up our internal request and issue processing without sending e-mails. GREAT!

Matthias Ortner

Review from Atlassian Marketplace

News

Connected service desk for firstline workers

Conversational ticketing with Teams and JSM

Shared forces: The power of Microsoft Teams and Jira

What’s next

Our app Microsoft Teams for Jira & JSM is available on the Atlassian Marketplace. Start now and collaborate across tools.

Try it for free

Patrick Schüssler
Partner Manager

You want to learn more? Get in touch for a personal demo!

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