ITSM: yasoon runs Microsoft 365 for Jira

yasoon’s Tech Lead and Co-founder Tobias tells you how he uses Microsoft 365 for Jira for IT service management.


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By using Microsoft 365 for Jira for our own IT service management, we enjoy certain benefits. We were able to reduce time-to-resolution in JSM and overall save time in our IT service management communication. The positive feedback by our customers was overwhelming, which is a great motivation boost for our whole team. We built our app, so it’s no wonder that we like it. But experience shows: We have more satisfied customers, and a modern IT support process which feels fresh and exciting. Learn more in yasoon’s ITSM workbook.