Microsoft Teams ticketing: Turn Microsoft Teams messages into trackable Jira and JSM tickets. Capture context, assign ownership, manage SLAs, and keep requesters updated automatically.
ITSM

Teams messages are not tickets: How to track requests in Jira Service Management

Employees often ask for help on Microsoft Teams. A colleague reports an access problem in a direct message, flags faulty equipment in a channel, or asks HR a question in a group chat. Someone responds, the conversation continues, and the…

Jira issue reporting in Microsoft Teams: Michael Saia from Geneva Trading tells his story of integrating Microsoft and Jira
Success Stories

Jira issue reporting in Microsoft Teams for the financial sector

In financial trading, teams depend on reliable systems, timely information and clear escalation paths. When a technical issue occurs, missing context can slow the response, create duplicate work and complicate handovers. Internal support teams therefore need to act quickly while…

Connect Jira with Microsoft Teams: At Atlassian Team in Anaheim, we spoke with Brian Helms from MotoRad Ltd. about how his team uses Jira alongside Microsoft 365.
Success Stories

Connect Jira with Microsoft Teams: How MotoRad supports collaboration

Organizations can connect Jira with Microsoft Teams to combine structured work management with a communication tool that employees already know. Jira remains the place for planning, assigning and tracking work. Meanwhile, employees can participate in relevant conversations through Microsoft Teams.…

Jira Microsoft 365 integration - Ellen Gruebbeling and Amber Stueve discussing their Jira and Microsoft 365 workflow at Atlassian Team ’26
Success Stories

How a clinical research team uses a Jira Microsoft 365 integration

A decision may begin in an Outlook email, continue in a Microsoft Teams conversation and result in an action tracked in Jira. A Jira Microsoft 365 integration can keep this chain of communication connected when several departments and external partners…

Raphael Grosa of Claro Brasil at Atlassian Team ’26 discussing Jira and Microsoft 365 for faster incident response
Success Stories

Microsoft Teams Jira integration for faster incident response

This customer story shows how Jira and Microsoft Teams incident response became significantly faster after connecting collaboration and ticket management. During a major incident, teams need to communicate quickly without losing ownership or context. Jira Service Management may contain the…
yasoon

Meet yasoon at Atlassian Team ’26 in Anaheim

The Atlassian community gathers in Anaheim for Team ’26! From May 5-7, the Anaheim Convention Center will bring together teams working with Jira, Jira Service Management, and the broader Atlassian system of work. yasoon will be at Atlassian Team ‘26…

Microsoft 365 Jira review - Monika Rani from WebGentle reviewing Microsoft 365 for Jira for ITSM workflows
yasoon

Microsoft 365 for Jira review: A practical look at ITSM

How can IT service teams connect Jira workflows with the Microsoft 365 tools they use every day? In this Microsoft 365 for Jira review, Atlassian administrator and WebGentle content creator Monika Rani examines yasoon's app from an ITSM perspective. The…