At Atlassian Team Europe 2025, Nicolas Dring shared how Istituto Italiano di Tecnologia (IIT) combines Jira Service Management with Microsoft Teams.
Success Stories

Teams Jira integration for research institutions: How IIT connects service teams

At Atlassian Team Europe in Barcelona, Nicolas Dring shared how Istituto Italiano di Tecnologia (IIT) combines Jira Service Management with Microsoft Teams through Microsoft 365 for Jira. IIT is a scientific research institution with more than 2,000 employees and research…

COMMUNICATION PLAYBOOK How to structure Jira communication with Microsoft 365
Use Case

How do you structure communication in Jira and Microsoft 365?

Structured communication in Jira and Microsoft 365 starts with a simple principle: Jira should manage the work, while Microsoft 365 supports the conversations, meetings, emails, and personal tasks around it. The goal is not to force every interaction into Jira,…

Microsoft Teams ticketing: Turn Microsoft Teams messages into trackable Jira and JSM tickets. Capture context, assign ownership, manage SLAs, and keep requesters updated automatically.
ITSM

Teams messages are not tickets: How to track requests in Jira Service Management

Employees often ask for help on Microsoft Teams. A colleague reports an access problem in a direct message, flags faulty equipment in a channel, or asks HR a question in a group chat. Someone responds, the conversation continues, and the…

Jira issue reporting in Microsoft Teams: Michael Saia from Geneva Trading tells his story of integrating Microsoft and Jira
Success Stories

Jira issue reporting in Microsoft Teams for the financial sector

In financial trading, teams depend on reliable systems, timely information and clear escalation paths. When a technical issue occurs, missing context can slow the response, create duplicate work and complicate handovers. Internal support teams therefore need to act quickly while…