Meet yasoon at Atlassian Team ’26 Europe in Amsterdam
Events

Meet yasoon at Atlassian Team Europe ’26 in Amsterdam

The Atlassian ecosystem is heading to Amsterdam. From October 6-8 2026, Team Europe will bring Atlassian customers, partners, and Community members together at the RAI Amsterdam Convention Center. The event focuses on human and AI collaboration, practical teamwork, and the…

Jira Teams integration: Comparison for Jira and JSM administrators evaluating Microsoft Teams integrations
Microsoft Teams

Compare Jira Cloud for Microsoft Teams with Microsoft 365 for Jira

Atlassian provides several native connections (especially Jira Cloud for Microsoft Teams) between Microsoft Teams, Jira, and Jira Service Management. They cover notifications, Jira work item actions, service request intake, and selected incident response workflows. Microsoft 365 for Jira serves a…

Microsoft Teams ticketing: Turn Microsoft Teams messages into trackable Jira and JSM tickets. Capture context, assign ownership, manage SLAs, and keep requesters updated automatically.
ITSM

Teams messages are not tickets: How to track requests in Jira Service Management

Employees often ask for help on Microsoft Teams. A colleague reports an access problem in a direct message, flags faulty equipment in a channel, or asks HR a question in a group chat. Someone responds, the conversation continues, and the…

Jira issue reporting in Microsoft Teams: Michael Saia from Geneva Trading tells his story of integrating Microsoft and Jira
Success Stories

Jira issue reporting in Microsoft Teams for the financial sector

In financial trading, teams depend on reliable systems, timely information and clear escalation paths. When a technical issue occurs, missing context can slow the response, create duplicate work and complicate handovers. Internal support teams therefore need to act quickly while…

Apetech by Alex Ortiz puts JSM and Microsoft into perspective
Use Case

Microsoft 365 for Jira ITSM review by Apetech

In the world of IT Service Management (ITSM), having the right tools is crucial. Alex Ortiz, an experienced Atlassian professional and YouTuber at Apetech Tech Tutorials, reviews Microsoft 365 for Jira in ITSM. Alex Ortiz is Atlassian content creator "Apetech…
ITSM

Connected service desk for firstline workers

Dust, noise, poor light conditions: The working environment on a building site is nothing like working on a computer from home or in the office. No-one here has the time or energy for countless online project management tools and time-consuming…

Microsoft Teams for Jira and Jira Service Management
ITSM

Conversational ticketing with Teams and JSM

With 115 million daily active users, Microsoft Teams is here to stay. It has revolutionized teamwork – and also raised our awareness of how well processes can work when they’re integrated in one single, powerful tool. After 2020, users have…