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Microsoft Teams

Can you use Jira in Microsoft Teams?

Yes, you can use Jira in Microsoft Teams. Depending on the integration, users can create, search, and update Jira work items, receive notifications, submit JSM requests, and connect Teams conversations to Jira. The features presented in this article are part…

Jira Teams integration: Comparison for Jira and JSM administrators evaluating Microsoft Teams integrations
Microsoft Teams

Compare Jira Cloud for Microsoft Teams with Microsoft 365 for Jira

Atlassian provides several native connections (especially Jira Cloud for Microsoft Teams) between Microsoft Teams, Jira, and Jira Service Management. They cover notifications, Jira work item actions, service request intake, and selected incident response workflows. Microsoft 365 for Jira serves a…

Microsoft Teams ticketing: Turn Microsoft Teams messages into trackable Jira and JSM tickets. Capture context, assign ownership, manage SLAs, and keep requesters updated automatically.
ITSM

Teams messages are not tickets: How to track requests in Jira Service Management

Employees often ask for help on Microsoft Teams. A colleague reports an access problem in a direct message, flags faulty equipment in a channel, or asks HR a question in a group chat. Someone responds, the conversation continues, and the…
ITSM

More time for people

Implementing enterprise service management in the care sector with Jira Service Management and Microsoft 365. Pflege im Quadrat (Care Squared) is breaking new ground in the digital transformation of outpatient care. The care sector constantly faces one key factor: saving…
Microsoft Teams

Organize in Jira, communicate in Microsoft Teams

You work in a small team and don’t want a huge overhead in managing your projects? Any project management advice is too big scaled for you, and you don’t want to hire an extra person organizing your teams’ tasks? At…
ITSM

ITSM: yasoon runs Microsoft 365 for Jira

yasoon’s Tech Lead and Co-founder Tobias tells you how he uses Microsoft 365 for Jira for IT service Management. By using Microsoft 365 for Jira for our own IT service management, we enjoy certain benefits. We were able to reduce…
ITSM

Connected service desk for firstline workers

Dust, noise, poor light conditions: The working environment on a building site is nothing like working on a computer from home or in the office. No-one here has the time or energy for countless online project management tools and time-consuming…